Q. Can I buy tickets in advance?
A. Yes, you may purchase a Fast Pass in advance, please be aware that Fast Pass quantities are limited. Single-event tickets are only sold the day of the event. We do accept cash or credit card.
Q. What is a Fast Pass?
A. Fast Passes are pre-purchased online during March and April while supplies last. The Fast Pass includes 12-prepaid entries that can be used for faster entry to the event. The pass can be used for multiple people and more than one entry can be used at a time. Learn more or purchase a Fast Pass.
Q. How early should I arrive?
A. The event begins at 5:00 p.m., and ticket sales begin at this time. You may arrive early, but be prepared to wait in line. Admission to the Arboretum for those attending Arbor Evenings is waived after 4:30 p.m. If you are a Fast Pass holder, you may check-in as early as 4:30 p.m. All entry to the lawn begins at 5:00 p.m.
Q. If I don’t bring a chair can I borrow or rent one?
A. No, we do not offer any chair rentals for this event. All seating is general admission on the lawn and guests will need to bring their own blanket or chair.
Q. If it rains is this event cancelled or moved indoors?
A. The Arboretum will do its best to hold this event rain or shine. However, there may be times when a potentially dangerous weather forecast or unsafe ground conditions prevent us from moving forward with the event. The event will not move indoors. All tickets are non-refundable and cannot be exchanged for another date. All weather related event update will be communicated through our Morton Arboretum Facebook page, website, and the weather hotline at 630-719-2400. If needed, these channels will be updated Wednesday at approximately 3:00 p.m. with weather information.
Q. Can I reserve a spot on the lawn in advance?
A. No, any chairs and blankets left on the lawn prior to 5:00pm will be removed and placed in the Lost and Found area. You may collect any lost items at this location throughout the event. The Morton Arboretum is not responsible for any items lost or left unattended during, or prior to, this event.
Q. Can I bring a reusable water bottle?
A. No, visitors can only bring in sealed, non-alcoholic beverages.
Q. Am I able to sit in the White Pine Pavilion?
A. No, the White Pine Pavilion will be reserved for our onsite concessions and group rental opportunities.
A. Where are the nearest restrooms?
A. Portable restrooms will be available near the concert site. Indoor restrooms are available in the West Pavilion near the Breezeway/Visitor Center.
Q. Will the Visitor Center remain open during Arbor Evenings?
A. No, the Visitor Center will close at 6:00 p.m. The Arboretum Store, Membership Sales Desk, Ginkgo Cafe will be unavailable beginning at 6:00 p.m.
Q. Can I renew or purchase a Morton Arboretum membership at Arbor Evenings?
A. Yes, our Membership Sales Associates will be available inside of the Visitor Center until 6:00 p.m. A Membership Associate will be in the Breezeway at the Membership Cart until 6:30 p.m.
Q. I’m interested in group sales during Arbor Evenings? Who should I speak with?
A. All group inquiries should be directed to Ginkgo Catering by email GinkgoCatering@mortonarb.org or by phone 630-719-2457.
Q. Is there a Lost and Found? If so, where is it located?
A. Yes, any items found will be held near the entrance of Arbor Evenings. If items are not collected during or immediately following the event, they will be turned into the Visitor Services Desk inside the Visitor Center. Please call 630-968-0074 to inquire about any lost items.
Q. In the event of inclement weather in the forecast, how can I find out if Arbor Evenings is still on for the night?
A. All weather related event update will be communicated through our Morton Arboretum Facebook page, our website, and the weather hotline at 630-719-2400. All of these will be updated at approximately 3:00 p.m. each Wednesday.
Q. I have a specific question that hasn’t been answered. Who can I talk to?
A. For specific questions about concerts, please contact email@example.com or call the ticket line at 630-725-2066 weekdays between 10:00 a.m. and 3:00 p.m.